Most of the time support ticket will be replied instantly if there's a admin available at the moment you sent your ticket. The longest waiting time will be 12 hours if all admins are busy with tasks. If you have waited for over 24 hours and still wondering why no admin replied to your ticket, please check your ticket again to see if you have gotten a reply by a admin without you knowing it. Should you believe that we had missed your ticket or did not reply, please do not hesitate to create another support ticket. We will be glad to respond to your queries, whenever help is needed.
Regards
SkinsVault Team